Portside Pickle Privacy Policy
Effective Date: March 1, 2025
Portside Pickle ("we," "us," or "our") is committed to protecting the privacy of our customers, clients, staff, and service providers. This Privacy Policy explains how we collect, use, share, and safeguard your information when you interact with our facilities, website, mobile app, or other services. By using our services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect information necessary to provide our services, improve user experience, and ensure safety and compliance. This includes:
1.1 Personal Information You Provide
1.2 Automatically Collected Information
1.3 Purchase and Reservation History
Details of purchases, bookings, and reservations, including date, time, and products or services purchased.
1.4 Information from Third Parties
1.5 Video Recordings
2. How We Use Your Information
Our lawful bases for processing your data include your consent, contract fulfillment, legal obligations, and our legitimate interests (such as improving services and ensuring security). We use your information for:
2.1 Providing and Improving Services
Facilitating reservations, bookings, purchases, memberships, and customer support.
2.2 Ensuring Compliance
Confirming liability waivers and adherence to House Rules and Terms of Service.
2.3 Communication
Sending updates, promotions, and customer service messages. You can opt out of promotional communications at any time.
2.4 Personalization
Enhancing your experience by tailoring services, recommendations, and marketing to your preferences.
2.5 Marketing
Informing you about promotions, events, and offers.
2.6 Analytics
Analyzing demographics, website traffic, and customer satisfaction to improve services.
2.7 Safety and Security
Using data collection and video recordings to ensure a safe environment.
2.8 Video Replay
Providing video replays for designated courts. By using these courts, you consent to the use of video recordings for replays, coaching, and skill assessment.
3. Data Sharing Practices
We do not sell your personal information. However, we may share it under the following circumstances:
3.1 Service Providers
We share data with trusted third-party providers, including:
3.2 Co-Branded Promotions
We may share data with sponsors or partners for marketing activities or co-branded promotions with your consent or where permitted by law.
3.3 Mergers, Acquisitions, or Asset Sales
In the event of a merger, acquisition, or asset sale, your information may be transferred as part of that transaction, subject to standard confidentiality protections.
3.4 Legal Requirements
We may disclose data if required by law or to respond to valid legal processes.
4. Data Security
We implement industry-standard practices to protect your data, including:
In the event of a data breach involving your personal information, we will notify you as required under Florida Information Protection Act (FIPA) and applicable law.
While we strive to safeguard your data, no system is entirely secure. Please use our services responsibly.
5. Data Retention
We retain your data as follows:
6. Your Privacy Rights
You have the right to:
To opt out of promotional communications, follow the unsubscribe link in our emails or contact us at info@portsidepickle.com. To exercise your privacy rights—including access, correction, deletion, or restriction of your data—email us at info@portsidepickle.com or mail us at the address below.
7. Cookies and Tracking Technologies
We use cookies to:
For visitors from regions governed by the General Data Protection Regulation (GDPR), we request explicit consent for the use of non-essential cookies.
You can manage or disable cookies through your browser settings. Note that disabling cookies may limit functionality.
8. Children's Privacy
We welcome children under 13 to our facility. We do not knowingly collect personal information from children under 13 without verifiable parental or guardian consent, in compliance with COPPA (Children’s Online Privacy Protection Act).
9. Third-Party Links
Our website and app may include links to external sites or embedded content. We are not responsible for the privacy practices of these third parties. Please review their privacy policies.
10. Notification of Changes
We may update this Privacy Policy periodically. Substantive changes will be communicated via our website and app at least 30 days before they take effect. Please review this policy regularly to stay informed.
11. International Compliance
Although we operate in Florida, USA, we may process data from international users. We comply with global privacy standards, including GDPR, and will use standard contractual clauses for cross-border data transfers where necessary. For international users, data transfers outside your jurisdiction (including to the U.S.) will be conducted using appropriate safeguards such as Standard Contractual Clauses (SCCs) approved by the European Commission.
12. Video Surveillance
Cameras are used throughout our facility for security, compliance, and optional video replay services. By entering the facility or using designated courts, you consent to being recorded as outlined in Section 1.5.
13. Use of Wi-Fi and Technology
Guests may access our complimentary Wi-Fi. Usage must comply with our House Rules and Terms of Service, and any illicit or unauthorized activity is strictly prohibited.
14. Contact Us
If you have questions or concerns about this Privacy Policy, contact us at:
Portside Pickle
740 Commendencia Street
Pensacola, FL 32502
Email: info@portsidepickle.com
Phone: 850.850.4755 (850.850.4PKL)
Please address inquiries to the Head Pickler or Director of Energy. We will respond to data subject requests within 30 days, or as otherwise required by applicable law.